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Cloud Security·
Hyperautomation·
Zero Trust · SASE·
Lion8 Security Platform·
Cloud Platforms·
Managed Services·
Data & AI Security·
Identity Protection·
Security Automation·
Threat Intelligence·
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Lod
· Systems & Infrastructure

Help Desk Support Specialist

Windows 11Microsoft 365Active DirectoryUser Support

About the role

Provide remote and in-person technical support, resolve user issues, and prepare devices and accounts for employees.

Responsibilities

  • Support users remotely and onsite with hardware, software, and peripherals.
  • Install and configure computers and prepare new employee workstations.
  • Create accounts and manage permissions in Active Directory and Microsoft 365.
  • Document support tickets and build a knowledge base of solutions.

Requirements

  • 2 years of Help Desk experience - mandatory.
  • Familiarity with Windows 11, Microsoft 365, and Active Directory.
  • Basic networking and communications knowledge.
  • Strong service orientation, initiative, and interpersonal skills.
  • Entra ID, Intune, ticketing systems, or IT certifications - advantage.
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