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YouCC General Terms & Conditions

Last updated: April 13, 2026

The Customer (the “Customer”) may place orders by signing Service Order Document(s) (“SOD”) with 

YouCC Technologies Ltd (“YouCC”).

The SOD outlines the scope of services,deliverables, and pricing for the services to be provided by YouCC.

The terms and conditions set forth in this document shall apply to all Customer’s SODs.

They are attached to and incorporated into the Customer’s SODs (This document and the SOD will be called together

the “Service Contract”). The Service Contract shall prevail in the event of any conflict with, or additional
terms in, any purchase order submitted by the Customer or any acceptance form or invoice issued by YouCC.

The Customer represents that it is a sophisticated entity that has read and understands the Service Contract
and has had sufficient opportunity to consult with counsel before agreeing to the terms herein and in the SOD. 

The Customer agrees that any of the following actions by Customer representatives represent the Customer’s 

authorized consent to be bound by the Service Contract:

(i) receiving, downloading, deploying or using any software provided in connection with YouCC services, 

(ii) receiving, configuring, logging in, registering or otherwise using or benefitting from the services, or 

(iii) by clicking on the ‘’accept’’ button upon registration (any of (i), (ii), or (iii)
shall constitute “Acceptance” by Customer). 

The Customer hereby acknowledges and agrees that the person engaging in (i), (ii), and/or (iii) is authorized to
bind the Customer to the terms herein.

By signing any SOD, Customer represent that (1) Customer has read, understands and agrees to be bound

by the Terms in the SOD and herein; (2) Customer is of legal age to form a binding contract with YouCC; 

(3) Customer has the authority to enter into the Terms personally; and (4) if Customer is using YouCC
products and/or services behalf of a company or other entity, (a) Customer agrees that “Customer” 

includes Customer and that entity, (b) Customer is an authorized representative of the entity with the 

authority to bind the entity to these Terms, and (c) Customer agree to these Terms on the entity’s behalf. 

Customer should not access or use YouCC’s products and/or services unless he agrees to be bound by all these Terms.

1. SERVICE

Service refers to any service provided by YouCC — whether it is a one-time installation, Cloud Reseller 

Services for cloud vendor services, managed services, consulting, project-based work, professional 

services (PS), or any other services agreed upon between YouCC and the Customer, including but not 

limited to FinOps and Operation Products, third-party services, and software as described in the SOD.

2. Service Contract

Signing the SOD creates the legally binding Service contract between the Customer and YouCC. 

Each Service is covered individually by the Service Contract and expires in accordance with 

the terms contained in the Service Contract. Where a particular Service either expires or is terminated, 

The Service Contract remains in full force for all other active Service(s).

The Contract is a Service Contract and does not constitute a lease of any real or personal property. 

It effective as of the last date of execution by the parties on the SOD (the “Effective Date”). 

The Service Contract includes any exhibits, appendices, or attachments, which are incorporated 

herein or in the SOD by reference. YouCC and Customer are referred to individually as a “Party” and 

collectively as the “Parties.” The Service Contract sets forth the legally binding rights and obligations 

of the Customer in relation to the customer order(s). The Customer consents to be bound by the terms 

and conditions sets forth in the Service Contract.

3. YouCC Partners

YouCC is an authorized managed security services provider and authorized to resell various partners’ services. 

YouCC will provide the service(s) as described in the SOD, in accordance with the applicable partner service’s 

terms. The terms for the service(s) are provided in the SOD (“Partner Services Terms”). 

The Customer acknowledges that he is bound by the Partner Service Terms as provided in SOD, 

in addition to the terms of the Service Contract. Partner Service Terms may be updated by partner 

from time to time. Customer acknowledges and agrees that its receipt of the partner services through 

YouCC is subject to the Partner Services Terms, and that all partner services consumed will comply 

with partner terms, policies, and conditions as a separate agreement between the Customer and partner. 

Customer agrees to adhere to this agreement.

YouCC may provide customer access to additional third-party software applications or services that may be 

licensed by YouCC for Customer’s use in conjunction with the services provided. The Customer acknowledges 

and accepts that the use of Third-Party Software is governed by the third-party provider’s terms. YouCC has 

no control over these Third-Party Software and it’s not responsible for their content or availability. Conditions 

for third-party resources, including any rights granted in their content, are governed by those third parties’ 

terms and conditions or by applicable law.

4. Service Updates

YouCC may update its Service(s) from time to time, In its sole discretion. If YouCC makes a material change to 

the Service(s), those changes will inform to customer. YouCC may also make changes to the Service Contract, 

including any linked documents, from time to time. Unless otherwise noted by YouCC, material changes to the 

Service Contract will become effective thirty (30) days after they are posted, except if the changes apply to new 

Service functionality in which case they will be effective immediately. If Customer does not agree to the revised 

Service Contract, Customer must stop using the Service(s) and promptly notify YouCC in writing. In no event 

shall YouCC be obligated to refund Customer any amounts previously paid. Customer continued use of the 

service(s) will signify he’s acceptance of the revised terms. If customer do not wish to be bound by the changes, 

he must stop using the service(s) and terminate the Service Contract.

The applicable previous version will govern the relationship prior to customer’s acceptance. 

Customer can obtain any previous version from YouCC.

5. Privacy and Security

To the extent Customer receives administrative access IDs and passwords in connection with any accounts for 

the Service(s), Customer shall be solely responsible for maintaining its security, and shall be fully responsible for 

all activities which occur relating to access to the Services and use of any other features (including wireless 

access point(s), as applicable) under that administrative access ID and passwords. Customer agrees to notify 

YouCC immediately of any actual or suspected unauthorized use of Customer’s account or any other breach 

of security known by Customer. YouCC will not be responsible for unexpected use of Services or data 

whether by ex-employees, compromised user passwords or any other misuse of Customer accounts. 

Upon termination of the Services, all data, including configuration data will be deleted, and YouCC has no 

responsibility for such data. Some YouCC services may provide certain notices or seek certain consents from 

certain customers; by using the services, the Customer provide his consent to receive such notices. 

While YouCC takes commercially reasonable and industry standard technical and organizational steps to ensure 

the security of the Services, it is not responsible for the accidental loss or destruction of any data customer 

transmits using the applicable Service and YouCC disclaims all liability of any kind in relation to the content or 

security of data that any customer sends or receives through the Service. Further, YouCC does not guarantee 

the accuracy of the reports, which may be compromised by various network incidents that impact data collection 

and accuracy (e.g. network outages, hardware upgrades, and the like), and in no event does YouCC guarantee 

security or privacy of the Customer’s network or assets.

6. Term and Termination  

The Service Contract becomes effective for each service as of the Effective Date and shall remain in effect until 

either terminated or until Customer no longer maintains any active services. Subject to the provisions in the 

Service Contract, each Service Contract is valid for the length of time provided for in the Customer’s SOD. 

All rights and licenses granted to customer will immediately end if the Service Contract is terminated or expires. 

YouCC reserves the right to terminate any and all Service Contracts being provided, in its discretion, in the 

event of (a) breach of any terms at the Service Contract by Customer, (b) transfer of any right at the Service 

Contract to a third party (c) non-payment to YouCC or to its partners for any Service(s) by the Customer or a 

third party, with such termination having immediate effect, if such breach has not been cured within fifteen 

(15) calendar days after written notice by YouCC to Customer or immediately upon notice of termination in the 

event of a breach that by its nature cannot be remedied within fifteen (15) calendar days. YouCC may also 

terminate the Service Contract without notice if Customer becomes the subject of a petition in bankruptcy 

or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of 

creditors. Upon any termination, YouCC shall have no obligation to provide the Service(s) hereunder.

7. Account suspension and deletion

YouCC reserve the right to suspend or delete any of customer’s accounts at any time and without notice 

if it finds it inappropriate, offensive, or in violation of the Service Contract terms. Suspending or deleting 

accounts does not entitle customer to claim for any compensation, damages, or reimbursement. 

The suspension or deletion of accounts due to causes attributable to customer does not exempt customer 

from paying any applicable fees or prices.

8. Acceptable use

Customer is solely responsible for ensuring his use of any product, software or service does not violate any 

laws, regulations, or third-party rights. YouCC reserve the right to protect its interests by denying customer’s 

access, terminating Service Contracts, and reporting any misconduct to the appropriate authorities if 

customer is involved in or suspected of the following:

· violating laws, regulations, or these terms;

· infringing on third-party rights;

· significantly impairing YouCC legitimate interests;

            · offending YouCC or any third party.

       9.   Customer Content

Customer Content refers to all data and information, including but not limited to text, software, scripts, video, sound, graphics, 

and images created, uploaded, stored, or transferred by the Customer in connection with the use of YouCC services.

Customer hereby grant YouCC a limited license to use the Customer Content for improving its service(s) and 

product(s) and for extracting statistical and aggregative data as well as business insights relevant to the field 

or industry in which customer operates. YouCC may publish and disclose to third parties such business insights, 

for a fee or free of charge (at YouCC’s discretion) – provided that such business insights and their publication 

will not contain the Content itself and/or any identifying information with respect to customer, customer’s managers, 

employees, customers, suppliers, contractors, related parties and others on its behalf. Customer has to Ensure 

that it does not share any Customer, Customer employee, or any third-party sensitive, confidential, or private 

information with YouCC, except as permitted and to the extent necessary for YouCC to meet its obligations under 

the Service Contract, and, in the event such is shared, with clear notice to YouCC of proper handling 

requirements for, and sensitivity of, such information. Customer hereby grant YouCC a worldwide, royalty-free, 

transferable, sub-licensable license to use, modify, reproduce and distribute all data and information uploaded by 

Customer as reasonably required to provide the services.

 10. Software license

Provided customer comply with these terms, YouCC grant customer a personal, limited, revocable, non-exclusive, 

non-sublicensable, and non-transferable right to use the software and receive service for its intended purposes 

as specified in the SOD.

Customer hereby agrees to the Service Contract restrictions and agrees (i) not to attempt to reverse engineer, 

disassemble, decompile or otherwise access, obtain or modify the source code, internal structure, Hardware 

design or organization of the Product or support updates or Software, or any part thereof, or to aid or to permit 

others to do so, except and only to the extent as expressly required by applicable law; (ii) not to remove any 

identification or notices of any proprietary or copyright restrictions from any Product or support updates or 

Software; (iii) not to copy any Product or support updates or Software, modify, translate or, unless otherwise 

agreed, develop any derivative works thereof or include any portion of the Software in any other software 

program; (iv) only to use the Product and support updates and Software for internal business purposes and 

in accordance with then active specification, and (v) to keep confidential any Software and support updates 

and not share them with third parties.

       11. Confidential information

Customer may be exposed to certain information concerning any service agreed on he’s SOD including, 

without limitation, maintenance releases  (regularly scheduled and released updates and upgrades to 

software), feature releases (enhancements released through YouCC’s or it’s partners planning practices or 

through Customer requests) and other Product, Service or business information, which is YouCC’s or its 

Partners’s confidential or proprietary information (herein “Confidential Information”). Customer agrees 

that, during and after the term of the Service Contract the Customer will not use or disclose to any third 

party any Confidential Information without the prior written consent of YouCC, and Customer will use 

reasonable efforts to protect the confidentiality of such Confidential Information. The Customer may disclose 

the Confidential Information only to its employees as is reasonably necessary for the purposes for which 

such information was disclosed to Customer; provided that each such employee is under a written obligation 

of nondisclosure which protects the Confidential Information under terms substantially like those 

in the Service Contract.

12.  Indemnification

Customer will defend YouCC and its partners against any claim, demand, suit or proceeding made or brought 

against YouCC, its Partners, affiliates, directors, officers, employees or contractors  by a third party arising out 

of Customer’s breach of the Service Contract, any infringement or misappropriation of intellectual property 

rights caused by Customer (whether or not Customer has concurrently violated the Service Contract), or any 

illegality of Customer data (individually and collectively, a “Claim”), and will indemnify YouCC or any of its 

Partners from any damages, attorney fees and costs finally awarded against YouCC or any of its Partners as a 

result of, or for any amounts paid by YouCC or any of its Partners under a settlement of, a Claim, provided 

YouCC promptly gives Customer written notice of the Claim (provided that failure to so notify will not remove 

Customer’s obligation except to the extent Customer is materially prejudiced thereby). For a Claim, Customer 

controls the defence and settlement of the Claim and YouCC agrees to give Customer all reasonable assistance, 

at Customer’s expense. Customer will not settle, compromise, or otherwise enter into any agreement regarding 

the disposition of any Claim without the prior written consent and approval of YouCC unless such settlement 

(a) is solely for a cash payment, (b) requires no admission of liability or wrongdoing on the part of YouCC or any of 

its Partners, (c) imposes no obligation on YouCC or any of its Partners, (d) imposes no restriction on YouCC’s 

business or any of its Partner’s business, (e) provides that the parties to such settlement shall keep the terms 

of the settlement confidential, and (f) provides for a full and complete release of YouCC and its Partners. 

Customer shall reimburse YouCC within 30 calendar days after demand for any losses incurred by YouCC or any 

of its Partners that is subject to an indemnification obligation as set forth in this Section.

13.  Warranty

YouCC warrants that the Services are provided in a professional and workmanlike manner consistent with industry 

standards. Except as set forth herein otherwise, YouCC provides its Services and Products on an “AS IS” basis. 

Neither YouCC nor any of its officers, directors, employees, partners or agents, makes any representation, claim 

or warranty with respect to the Services or reports or data, whether express or implied, including without 

limitation, any warranty of quality, performance, non-infringement, merchantability, or fitness for a particular 

purpose, or any results generated from use of the Service(s). YouCC makes no warranty that the Services 

will meet Customer’s requirements, or that the Services will be uninterrupted, timely, or secure. YouCC cannot 

guarantee that every question or problem raised in connection with the Services will be addressed or resolved, 

and in no event does YouCC warranty or guaranty security and protection from all threats. Except for warranties 

clearly and expressly stated in the Service Contract, notwithstanding anything to the contrary, YouCC makes, 

and Customer receives, no other warranties of any kind, express, implied or statutory, arising in any way out of, 

related to, or under the Service Contract or the provision of materials or services hereunder, and, to the extent 

permissible by law, YouCC specifically disclaims any implied warranty of satisfactory quality, merchantability, 

fitness for a particular purpose or non-infringement of third party rights.

14. Limitation of Liability

Notwithstanding anything to the contrary, in no event will YouCC be liable to the Customer for any special, 

indirect, incidental, consequential or exemplary damages of any kind, including but not limited to any lost 

profits or loss of data however caused, whether for breach or repudiation of Service Contract, tort, breach 

of warranty, negligence, or otherwise, whether or not YouCC was advised of the possibility of such loss or 

damages. Notwithstanding anything to the contrary, YouCC’s total possible liability to the Customer and 

others arising from or in relation to the Service Contract and the services, whether arising in Service 

Contract, tort (including negligence) or strict liability, shall be limited to the total payments made by Customer 

to YouCC the particular Service Contract at issue during the six (6) calendar months prior to the date of the 

event giving rise to the liability.

This limitation will apply to all causes of action in the aggregate. In the event YouCC suspends or terminates 

services in the middle of a Service Contract for any reason, notwithstanding anything to the contrary, YouCC’s 

maximum liability shall be the pro-rated amount of the fees actually paid to YouCC for the period of the 

particular Service Contract  during which no such services are performed (i.e. the pro-rated amount 

paid for the period from suspension or termination to the end of the current paid-for term). For clarity, if YouCC 

is entitled to terminate the service pursuant to the Service Contract YouCC shall owe no refund or any other 

amounts, and, in addition, in all events, Customer is responsible to work in good faith to mitigate any damages 

Customer may realize. The foregoing limitations of liability shall not apply to damages arising from death 

or personal injury in any jurisdiction where such limitation is prohibited by applicable law. For further clarity, 

notwithstanding anything to the contrary in the Service Contract or otherwise, in no event does YouCC 

provide any guarantee or assurance regarding comprehensive security or ensuring full security of the products, 

services, or Customer’s assets or networks.

15. Intellectual property rights

“Intellectual Property Rights” means all right, title, and interest in and to associated with any Software or Service 

by any customer’s Service contract, including any and all intellectual, moral and/or industrial property and rights 

now or hereafter recognized under any applicable law or in equity anywhere in the world, whether registrable 

or unregistrable, issued or pending, registered or unregistered, including (i) all forms of patents and utility models; 

(ii) inventions, discoveries, (whether patentable or not); (iii) rights associated with works of authorship, 

including copyrights and mask works; (iv) trademarks and service marks, trade names, domain name registrations; 

(v) designs (whether registrable or not), design rights; (vi) database rights; (vii) trade secrets and know how; 

(viii) all rights to or in connection with confidential or proprietary information; and with respect to the intellectual 

property included in paragraphs (i) to and including (viii) above – any rights analogous to those mentioned 

herein; all derivative works and/or any improvements or modifications thereof; and any current or future 

applications, renewals, extensions, restorations, provisionals, continuations, continuations-in-part, divisions, 

reexaminations and reissues thereof; the right to apply to any of the above; any license rights with respect 

to the above received from third-parties; and all of the tangible embodiments thereof; Without prejudice to any 

more specific provisions in these terms, all intellectual property rights associated with any Software or Service by 

any customer’s Service contract, including copyrights, trademark rights, patent rights, and design rights, are 

exclusively owned by YouCC or YouCC’s Partners, licensors. These rights are protected by applicable laws and 

international treaties concerning intellectual property. All trademarks, whether nominal or figurative, and any 

other marks, trade names, service marks, word marks, illustrations, images, or logos associated with any Software 

or Service by any customer’s Service contract, are and remain the exclusive property of YouCC or YouCC’s 

Partners, licensors. These are also protected by applicable laws and international treaties related to intellectual property.

       16.  Transferability

Customer may not assign or otherwise transfer any Service Contract without written consent form YouCC. Any 

attempted assignment or attempted transfer without YouCC’s consent shall be null and void and may result on the 

termination of the Service Contract. YouCC may assign its rights and obligation under the Service Contract to a 

third party without consent from Customer.

YouCC reserves the right to subcontract its obligations herein to third-party organizations. YouCC also reserves the 

right to change service subcontractors without notice.

       17.  Compliance with laws

Invalidity or unenforceability of any provision under applicable law will not affect the validity of other provisions, which 

will remain in full force and effect. Customer hereby agrees to comply with all applicable laws, such as data privacy and 

privacy disclosure laws. Customer represents that Customer understands, and Customer hereby agrees to comply with, 

all requirements of the Israeli Corrupt Practices Act and all other applicable laws. YouCC is not responsible for Service 

delays or outages or loss of data resulting from activities related to YouCC’s and its service partners compliance with 

any cooperation with applicable domestic or foreign regulatory agencies (e.g., delays caused by requirement to obtain 

required licenses). 

Customer agrees, acknowledges and warrants that it will take reasonable steps to ensure it will meet all legal requirements 

to assist law enforcement agencies.

       18.  Governing law And Venue of jurisdiction

All Service Contracts shall be governed by the laws of the State of Israel, as applied to agreements entered and to be 

performed entirely within Israel between Israel residents. The jurisdiction over any controversy related to the 

Service contract’s terms lies with the courts of Israel. 

        19. No waiver and severability

Failure by YouCC to enforce any provision of the Service contract will not be deemed a waiver of future enforcement of 

that or any other provision. The exercise by either party of any remedy under the Service Contract will be without 

prejudice to its other remedies under the Service Contract or otherwise. If for any reason a court of competent jurisdiction 

arbitrator finds any provision of the Service Contract, or portion thereof, to be unenforceable, that provision of the 

Service Contract shall be enforced to the maximum extent permissible so as to affect the intent of the parties, 

and the remainder of the Service Contract shall continue in full force and effect.

       20. Force Majeure

YouCC shall be excused from performance to the extent performance is rendered impossible by strike, fire, flood, extreme 

weather, disaster, act of war or terrorism, military operations, riots, insurrection or civil disorder, national or local emergency, 

famine, disease, epidemic or pandemics, governmental acts or orders or restrictions, failure of suppliers or any other reason 

where failure to perform is beyond  YouCC’s reasonable control.

       21. Relationship of the Parties

The Service Contract does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship 

between the parties. There are no third- party beneficiaries to The Service Contract

                                                                                                                             ——————

End Of Document 

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